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FAQ
How do I know which Hydropac products are most suited to my needs?
Selecting the right packaging for the shipment of food requiring temperature control is a critical element in delivering fresh produce with your customers time and time again. Hydropac can help all its customers with a “bespoke service” supporting them in the choice of the optimum combination of products.
Hydropac will need to know information such as:
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Types of produce, i.e. meat, fish, cheese, etc.
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Weight/Dimensions of produce
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Shipment temperature required: ambient, chilled, or frozen.
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Shipment duration
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Existing packaging method
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Customer information required on the outer carton
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Estimated unit volume per month
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Your projected monthly and/or annual demand
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Interest in “post-it” back recycling bags
Are the Hydropac products easy to use?
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What are the instructions for use?
Hydropac products are easy to assemble and use. To optimise the cooling efficiency, Hydropac recommends that its customers follow these simple instructions:
Luxury Cuisine Shipper
Ice Sheets
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How do I know how many Sheets/Mats to use per customer order?
Hydropac has designed unique interactive software that enables calculation of the optimum number, size, weight of Ice Sheets and Insulated Boxes required for customer’s exact shipment requirements. Please call for exact details on 01494 530182
By entering as many variables as possible, Hydropac can provide the customer with a complete picture of the temperature controlled packaging solution.
Guide Purposes Only – Luxury Cuisine Shipper
and Ice Sheets
4Kg and 6 Kg Boxes requires 2 – 4 x 500g Ice Sheets
10Kg Box requires 4 – 6 x 500g Ice Sheets
15Kg Box requires 6 x 500g Ice Sheets
20Kg Box requires 6 - 8 x 500g Ice Sheets
How long do the Hydropac products last?
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At what temperature do the Sheets/Mats guarantee?
Ice Sheets must be frozen to -18c in order to deliver optimum cooling performance during shipment. They are then guaranteed to keep produce at 8c during shipment as long as the correct numbers of Ice Sheets are used per Kg weight of produce.
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How long do the Ice Sheets stay at the required cooling temperature?
Ice Sheets should not be removed from the freezer until you are ready to pack and seal your produce in an Insulated Box. Hydropac then guarantee at least 24 hours cooling performance, but can offer bespoke products to achieve over 48 hours where required.
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How can I maximise the effectiveness of each sheet/mat/box?
To maximise the effectiveness of each product, Hydropac recommends that its customers:
1. Keep the fresh produce at the lowest temperature before packaging, recommended, just above zero.
2. Wrap the produce in an insulating material such as “bubble wrap” to prevent the Ice Sheets from freezing the produce.
3. Remove the Ice Sheets from the deep freeze (-18c) just before packing.
4. Place the Ice Sheets evenly across the top and bottom of the Foam Liner. If there is an odd number of Ice Sheets place the higher number at the bottom of the Foam Liner.
5. Add “dunnage” (e.g. bubble wrap) to prevent the products from moving around during transit. Do not use an excessively large box.
6. Once packed, ensure that the Insulated Box lid is fitted snugly and taped securely.
Can the Hydropac products be recycled?
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What materials are used in the manufacture of Hydropac products?
The Foam Liners within the Luxury Cuisine Shipper are made of closed cell, non-cross linked polyethylene; a material that is fully recyclable; almost indestructible and reusable.
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Which Hydropac’s products can be reused?
The Foam Liners used to protect the produce during shipment within the Insulated Box can be reused.
The temperature controlled carry home bags can be reused.
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How many times can the Insulated Boxes be reused?
The Hydropac Foam Liners can continue to be reused as long as the Liner remains in tact and clean.
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How do my customers recycle the Foam Liners units?
If every order has a Hydropac “post-it back” Recycling Bag enclosed, then the end-user could send back the Hydropac Foam Liners for many repeat uses – in fact, the Foam Liners are virtually indestructible.
If end-users are encouraged to recycle their Hydropac Foam Liners up to 5 times, then our customers can save around 29% on their Luxury Cuisine Shipper packaging costs – it means, of course, less business in the long term for Hydropac, but as part of its commitment to the environment, this is more than outweighed by creating valuable customer relationships.